Customer Support Advocate, German

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TaskRabbit

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

👥 B2C

🏪 Marketplace

💰 Secondary Market on 2015-07

B2C • Marketplace

TaskRabbit is a platform that connects customers with skilled 'Taskers' who provide various home-related services. These services include furniture assembly, home repairs, cleaning, moving, and yard work. TaskRabbit allows users to choose a Tasker based on price, skills, and reviews, and facilitates the entire process including scheduling, payment, and communication through its platform. With a wide range of services and a focus on customer satisfaction, TaskRabbit provides a convenient solution for tackling home projects big and small.

📋 Description

• Prioritize and champion customer satisfaction with a personalized and caring approach • Recognize customers’ unique needs and concerns and contribute to a positive, inclusive environment • Balance urgency with genuine care in customer interactions • Understand customer needs and preferences through direct interactions and feedback • Use feedback to make informed decisions to improve customer satisfaction • Spot trends in customer inquiries and behavior to anticipate customer needs • Assess and adapt approaches to ensure a positive customer experience • Demonstrate ownership and disciplined curiosity when addressing customer concerns • Solve problems with a solutions-focused mindset • Proactively identify and implement effective resolutions • Serve as a trusted resource for customer satisfaction and problem resolution

🎯 Requirements

• Fluency in English and German required • Minimum of 1 year of experience in a customer service role • Exceptional problem-solving skills for complex issues • Strong sense of ownership and disciplined curiosity • Empathetic communication skills • Proficiency communicating effectively and rapidly through written and verbal channels • Detail-oriented mindset with commitment to high-quality service • Must present a valid document authorizing legal work in Poland • Must meet current Polish immigration regulations and provide proof of work eligibility

🏖️ Benefits

• Competitive, transparent and equitable compensation approach • Bonus in addition to base pay • Generous and flexible time off • 2 company-wide closure weeks • Taskrabbit product stipends • Wellness stipends • Productivity stipends • Education stipends • IKEA discounts • Reproductive health support • Benefits vary by country of employment