User Help Desk Technician, UHD

🕒 March 17

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GDV Dienstleistungs-GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

☁️ SaaS

🔐 Security

B2B • SaaS • Security

GDV Dienstleistungs-GmbH is a service and technology provider for the German insurance industry, offering software development, consulting and secure digital infrastructure tailored to insurers, authorities and process partners. The company operates cloud-based platforms (Trusted German Insurance Cloud - TGIC®), claims and vehicle-insurer lookup services, digital confirmations (eVB), data-exchange and other insurance-specific operational services, emphasizing data security and regulatory collaboration. It also provides industry architecture, process consulting and operational services such as towing coordination and digital pension overviews to support efficient insurance processes.

📋 Description

• Provide first-class 1st-level support • Analyze, process and resolve incidents and requests related to hardware and software • Install, configure and administer desktop systems based on Microsoft Windows and mobile devices (iOS) • Maintain office IT (workstations, printers, peripheral devices) • Assist colleagues with everyday IT questions • Participate in the planning, procurement and implementation of new IT systems • Support the UHD team in Berlin (usually remote) with basic tasks • Ensure service-oriented on-call coverage together with the team

🎯 Requirements

• Completed vocational training as an IT Specialist (m/f/d) in System Integration • Enthusiasm for IT • Motivation to familiarize yourself with the User Help Desk area • Basic knowledge of Windows client administration • Knowledge of office IT (networking, hardware, software, mobile devices) • Experience with Mobile Device Management (iOS, Microsoft Intune) • Knowledge of software distribution and packaging • Strong communication skills • Team player • Willingness to participate in a team-friendly on-call rota • Willingness to travel

🏖️ Benefits

• 30 days of vacation • Permanent full-time position (38 hours per week) • Attractive salary • Exclusive employee offers • Additional benefits • Subsidy for HVV public transport pass • Flexible and mobile working • Diverse training and development opportunities