Channel Sales Operations Leader

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• lead and develop a channel operations team responsible for the end-to-end partner lifecycle—onboarding, ongoing maintenance, training, performance monitoring, and offboarding—ensuring operational readiness to support the commercial organization’s revenue objectives across the Electrification segment • manage the authorized channel partner onboarding process end-to-end—including qualification assessments, due diligence coordination with Compliance, agreement execution, system setup, and initial enablement—ensuring new partners (distributors, value-added resellers, system integrators, and EPC partners) are operational and aligned to GE Vernova’s standards before engaging commercially • administer and maintain the partner tiering and certification framework, tracking partner compliance with performance thresholds, competency requirements, and contractual obligations; coordinate with Compliance to ensure ongoing adherence to GE Vernova’s integrity, trade control, and regulatory requirements • own the partner training and enablement operations—coordinating certification programs, commercial toolkits, product updates, and platform access—to ensure authorized channel partners maintain current knowledge of GE Vernova’s Electrification solutions (switchgear, transformers, protection & control, grid automation) • execute partner offboarding processes when required—including contract termination coordination, system deactivation, transition planning, and knowledge transfer—in close partnership with Legal, Compliance, and the commercial team to minimize business disruption and protect GE Vernova’s interests • maintain accurate partner records, documentation, and operational data within GE Vernova’s CRM (Salesforce) and partner management systems; provide the commercial organization with reliable pipeline support, deal registration administration, and reporting to enable informed decision-making • establish and enforce channel governance policies—including deal registration rules, pricing guardrails, territory management, and channel conflict resolution protocols—in close coordination with Compliance, Legal, and Finance to ensure all partner activities meet GE Vernova’s integrity and trade control standards • support the commercial organization in quarterly business reviews (QBRs) and annual partner planning sessions by preparing data-driven performance scorecards, partner health assessments, and operational readiness reports • collaborate cross-functionally with Product Management, Marketing, Supply Chain, Services, Compliance, and Finance to ensure seamless partner operations, resolve operational escalations, and continuously improve channel processes • serve as the operational voice of the channel internally surfacing process gaps, partner readiness issues, and compliance risks to commercial leadership and recommending corrective actions to improve partner experience and operational efficiency • monitor partner operational performance metrics (onboarding cycle time, training completion rates, compliance audit results, offboarding timeliness) and implement continuous improvement initiatives to drive operational excellence across the channel ecosystem • ensure authorized channel partners maintain compliance with GE Vernova’s brand standards, safety protocols, sustainability commitments, and contractual obligations throughout the partner lifecycle, escalating non-compliance to Compliance and commercial leadership as appropriate

🎯 Requirements

• Bachelor’s degree in engineering, Business, or related field; MBA or advanced degree preferred • 8+ years of progressive experience in channel operations, partner lifecycle management, or commercial operations support within the electrical/power/energy sector, with a strong preference for electrification, power distribution, or grid solutions environments • demonstrated track record of building and scaling channel operations infrastructure—including partner onboarding programs, training systems, compliance processes, and performance monitoring frameworks—in support of commercial revenue objectives • deep expertise in channel partner lifecycle processes—including onboarding workflows, partner certification programs, compliance coordination, performance management, and offboarding procedures • strong communication and stakeholder management skills with the ability to coordinate across commercial, compliance, legal, and finance teams and present operational updates to senior leadership • proficiency in Salesforce CRM, Power BI or similar analytics tools, and experience with channel management platforms (e.g., partner portals, PRM systems) • working knowledge of commercial terms, contract structures, and compliance frameworks relevant to indirect sales channels (e.g., distribution agreements, authorized reseller terms, export controls, anti-corruption policies) and ability to coordinate with Compliance to enforce them • willingness to travel up to 40% domestically and internationally to engage with partners, attend industry events, and support regional business development

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off