Senior Manager – Project Management Office

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Own and drive the ITSM program portfolio from planning through execution • Establish and enforce standard delivery practices across Waterfall, Agile, and Hybrid delivery models • Actively manage cross-program dependencies, risks, sequencing, and delivery tradeoffs • Ensure consistent and predictable execution across platform and non-platform initiatives • Serve as the primary escalation point for program health, scope, and delivery risk • Define and maintain PMO frameworks, delivery standards, templates, and ways of working • Ensure delivery rigor is applied consistently and scaled appropriately to initiative complexity • Build and maintain a repeatable operating model for program execution • Partner with ITSM leadership to align portfolio priorities to organizational goals • Drive use of ServiceNow SPM as the system of record for portfolio planning and execution • Partner with the SPM platform owner to ensure structures and reporting meet PMO needs • Ensure data quality and consistency to support accurate portfolio-level reporting • Embed Organizational Change Management (OCM) including communications, training, readiness, and stakeholder outreach into program delivery • Ensure changes are consumable and sustainable across the enterprise • Coordinate rollout planning to maximize value realization and minimize disruption • Own executive-level portfolio reporting across the ITSM portfolio • Translate delivery data and program status into clear, concise narratives for senior leadership • Proactively surface risks, dependencies, and decisions required • Lead and manage delivery partners across ITSM program execution • Set clear expectations for quality, transparency, and accountability • Optimize partner usage to support scale and delivery efficiency • Address performance issues in a timely and constructive manner • Drive delivery governance for M&A, divestiture, and TSA exit initiatives within ITSM scope • Ensure repeatable delivery patterns for integration and separation activities • Coordinate with IT, Security, Finance, and Business leaders to reduce execution risk

🎯 Requirements

• Experience in leading enterprise PMO, portfolio delivery, or large-scale transformation programs • Demonstrated experience managing Waterfall, Agile, and Hybrid delivery models • Strong executive communication and portfolio reporting experience • Proven experience building and scaling PMO operating models • Experience managing global delivery teams and partners • Ability to operate effectively in complex, matrixed environments • Experience delivering within or alongside IT Service Management organizations (preferred) • Working knowledge of ServiceNow or comparable ITSM/portfolio platforms (preferred) • M&A, divestiture, or TSA separation experience (preferred) • Organizational Change Management background (preferred) • Lean / Agile certifications (practical application preferred)

🏖️ Benefits

• Relocation Assistance Provided: No