Service Sales Operations Specialist

🔥 52 minutes ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $57.6k - $86.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Responsible for services sales support to field sales teams acting as the deal support liaison • Engage in the Account Team as the Subject Matter Expert for Siebel and all supported processes • Provide and manage quotes, addendum's, contracts, customer support/liaison, invoicing resolution escalations, research, and customer meetings • Partner with Service Delivery teams and Customers to meet and deliver on commitments and resolve issues • Act as key contact and liaison for internal teams (Service Sales, Marketing, Finance, etc….) • Ensure on time, high quality quote/contract processing to deliver customer satisfaction • Support the execution of customer quoting including budgetary and contractual quotes • Create contract packages as necessary including addendums and revisions • Submit risk and Emptoris cases and own escalation resolution • Support updates to SFDC and provide reporting as needed for variable compensation and collections issues • Track field submissions and meet targeted SLA's for resolution by activity type • Take inbound calls and email requests regarding customer service agreements/invoicing resolutions

🎯 Requirements

• BA or BS degree or equivalent work experience • Proficiency in computer skills in Microsoft Office Suite products • Excellent interpersonal skills -strong verbal and written communication skills • Strong focus on customer care and satisfaction • Demonstrated ability to work under pressure and to meet deadlines and commitments • Excellent organizational, project management and time management skills • Adaptable to multiple requests and daily changes • Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations • Adaptable/Flexible: Being open to change in response to new information or unexpected circumstances • High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions and communications • Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team • Ability to interact effectively with all levels of a matrix organization, both internally and with external customers

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement