Commercial Contracts Manager

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the intake, triage, and prioritization of commercial legal requests • Review, negotiate, and finalize routine commercial agreements, including NDAs, order forms, amendments, and low to moderate risk customer contracts • Drive adoption of standard templates and playbooks • Identify contractual risks and implement solutions balancing business goals with legal and compliance requirements • Partner with Sales, Deal Desk, Privacy, Security, Legal, procurement, finance, and business stakeholders across North America and globally • Improve contracting workflows, templates, guidance notes, and self-service tools • Escalate complex or non-standard issues to legal counsel while resolving routine and moderately complex matters independently • Track contract lifecycle metrics, support reporting, and contribute to process improvements • Serve as a primary point of contact for business stakeholders throughout the contracting process • Support contract administration, intake management, approvals, matter tracking, and reporting • Support regional commercial legal projects, including process improvements, contract remediation, policy rollouts, and cross-functional initiatives

🎯 Requirements

• University degree in Business Administration, Law, Legal or Paralegal Studies, or a related field, or equivalent combination of education and experience • 5+ years of experience in contract management, commercial contracting, legal operations, procurement, in-house legal support, or a related legal function • Advanced-level proficiency in spoken and written English • Demonstrated experience with MSAs, SaaS agreements, SOWs, NDAs, amendments, and RFPs • Experience reviewing, drafting, and negotiating commercial agreements using established templates and playbooks • Experience managing multiple contracts and priorities in a fast-paced, cross-functional environment • Working knowledge of contract law principles, commercial terms, and risk mitigation • Familiarity with privacy, information security, and regulatory requirements affecting commercial contracts • Excellent written and verbal communication, organizational, and analytical skills • Strong attention to detail and sound judgment, with ability to escalate complex legal issues appropriately • Preferred: experience using CLM systems, document management tools, and Microsoft Office including Word, Excel, Outlook, and SharePoint • CV must be submitted in English

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families