Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey • Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans • Link and prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes • Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives • Drive customer reference-ability and continuous improvement of customer advocacy measures • Prepare and deliver territory plans to define account strategies and align resources • Team and establish shared accountability with adjacent functions in key points of the customer journey

🎯 Requirements

• 10+ years’ experience in a technology-related field • Genesys knowledge is a plus • COPC certification is a plus • Bachelor’s Degree in a technology- or business-related field • Familiarity with CX (industry and technology) • Strong ability to build relationships and proactive engagement using digital touch capabilities • Ability to manage/multi-task multiple actions across assigned customer base • Ability to thrive in a dynamic environment • Excellent interpersonal, presentation skills – both written and verbal • Positive attitude and high willingness to learn • Leadership profile that unifies, influences, and inspires cross-functional teams • Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and online communities and social media platforms

🏖️ Benefits

• Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families