Customer Success Manager, SMB

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Remote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

📋 Description

• Owns the full post-sales customer lifecycle for a high-volume SMB book across Payroll + EOR + adjacent products. • Runs the standard post-sales motion end-to-end with high operational rigor - proactive engagement, adoption, and structured churn-risk management - while partnering tightly with Sales on renewals and expansion signals.

🎯 Requirements

• CS/AM experience in complex B2B SaaS (Payroll preferred) or comparable customer-facing ownership • Strong written communication and stakeholder management (agendas, follow-ups, decision capture) • Ability to identify churn risk early and execute structured mitigation plans • Comfort coordinating across multiple teams and product lines (Sales, Implementation, Support, Product, Ops) • Consistent CRM + Vitally hygiene as system of record (SSOT) • Uses AI as a human-in-the-loop assistant for prep, synthesis, and drafting - validates against source-of-truth docs before sending any comms • Writes and speaks fluent English.

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces