Enterprise Customer Success Manager

Job not on LinkedIn

🕒 May 30

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Teramind

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

Cybersecurity • SaaS • Productivity

Teramind is a workforce intelligence and security software company that provides cloud and self-hosted solutions for employee monitoring, insider threat detection, data loss prevention (DLP), and compliance monitoring. Its AI-powered platform aggregates behavior telemetry, session recordings, alerts, and predictive analytics to help organizations mitigate insider risk, enforce regulatory compliance, and optimize employee productivity across hybrid workforces. Teramind offers integrations, managed services, and configurable deployment options for industries such as healthcare, financial services, and call centers.

📋 Description

• Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale • Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies. Partner with customers to ensure they realize the full value of our solutions • Drive product adoption and utilization by understanding customer goals, sharing best practices, and aligning product capabilities with business objectives • Act as a customer advocate, representing their needs internally and working closely with Product, Support, and Sales teams to influence product roadmaps and resolve issues • Own the customer renewal process by proactively identifying and mitigating risks, managing renewal conversations, and ensuring high customer satisfaction and retention • Identify opportunities for upsell and cross-sell within assigned customer accounts and work with Account managers to close the deal • Monitor and analyze key metrics related to customer health, taking action on potential risks or areas of improvement • Conduct regular strategic reviews with assigned customers, providing insights into their usage, demonstrating ROI, and aligning with future goals • Deliver customer training sessions and enablement resources to ensure ongoing product success • Multi-thread relationships across customer organizations to ensure broad engagement and product adoption • Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction

🎯 Requirements

• 5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management • Strong understanding of Customer Success frameworks and lifecycle management • Demonstrated success in driving customer adoption, retention and expansion • Experience with HubSpot • Experience with ChurnZero or similar Customer Success software • Experience with subscription renewal management • Extreme attention to detail and organizational skills • Excellence at building and managing high-level customer relationships • Willingness to roll up your sleeves and understand the finer technical points of the product • Ability to have high-stakes conversations with a variety of stakeholders • Experience in the cybersecurity industry is a plus

🏖️ Benefits

• Competitive compensation • Career growth opportunities • Flexible paid time off • Laptop reimbursement • Ongoing training and development opportunities