Manager, Data Platform Governance, Operations

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Define and evolve the enterprise data governance strategy • Own Snowflake and AWS platform governance architecture • Embed governance capabilities into Snowflake, AWS, Athena, and emerging platforms • Establish governance foundations for AI/ML initiatives • Operationalize governance standards through automation, policies, and controls • Own SOX compliance execution and continuous compliance validation • Manage data catalog operations and metadata governance • Monitor governance adherence and compliance posture • Manage Snowflake and AWS platform costs, optimization, attribution, and chargeback frameworks • Measure and report platform ROI, governance impact, and cost trends to leadership • Build and mentor a high-performing governance team • Hire senior technical talent and define career paths • Partner on architecture decisions, code reviews, and technical problem-solving • Drive adoption of governed data products and self-service access models • Manage cross-functional relationships with Data Engineering, Security, Finance, and business stakeholders

🎯 Requirements

• 8+ years of experience in data governance, data platform operations, or data management • 3+ years in a people leadership or technical lead role • Track record building and scaling governance programs in cloud-based environments (AWS, GCP, or Azure) • Experience leading and mentoring technical teams, including hiring, performance management, and organizational development • Deep knowledge of Snowflake platform architecture, including RBAC design, row-level security, data masking, network policies, authentication policies, resource optimization, and cost controls • AWS cloud proficiency, including S3, IAM, governance integrations, and multi-engine data architectures (Iceberg, Athena, Spark) • Enterprise compliance experience (SOX, SOC 2, or equivalent) • Expertise in access controls, audit evidence, and continuous compliance automation • Data catalog and metadata management expertise (Alation, Collibra, or similar) • Knowledge of modern data platforms such as Databricks and governance capabilities including cataloging, lineage, and access control • Preferred: experience with Snowflake Cortex, Agents, Snowpark ML, AI data pipeline governance, cost attribution, chargeback models, ROI measurement, Terraform or equivalent, and enterprise SaaS environments

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families