PS Consultant

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Deliver and support Genesys Cloud solutions for customers or partners • Serve as lead technical advisor and/or engineer for large or strategic customers • Deliver post-sales technical implementation activities for Professional Services engagements • Deliver post-GoLive production support and customer environment management • Execute project plan tasks and validate test plans with the Quality Assurance team • Communicate project status regularly • Provide onsite/remote support for customer escalations as needed • Maintain 70+% utilization for billable projects • Identify and proactively solve engagement-related problems • Assist Customer Care with service call and maintenance activities • Provide technical training to internal or external resources • Collaborate directly with customers as an individual contributor • Own troubleshooting of production solutions where necessary • Operate within Agile and Waterfall engineering methods • Maintain timesheets, expense reports, project forms, documentation, and internal communications • Stay current on Genesys product releases through training, shadowing, lab development, and industry certifications

🎯 Requirements

• Bachelor’s degree in Computer Engineering, Computer Science, Computer Technology, Telecommunication, or related discipline, or equivalent professional technical experience • 3+ years of related experience • Prior Genesys Cloud implementation and/or administration experience is mandatory • Technical problem-solving and troubleshooting skills • Flexibility to adjust working hours to customer and team interactions • Flexibility to support North America hours is a plus, at least until 3:30pm ET • Knowledge of HTTP requests, REST web services, and JSON • Knowledge of Genesys Cloud Edge, Audiocodes, Cisco Gateways, and IP telephones • Cisco, Juniper, or other network routing and switching device knowledge is an advantage • Experience with Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMware ESXi, MS Visio, MS Office, and MS Outlook • Java, C#.NET, Python, PHP, web application development scripting, tools, and methods are a big plus • Knowledge of Windows 200/2008/2012R2, XP, Vista, and Windows 7 • AWS knowledge is a bonus • Ability to work on or lead a team through a fast-paced, complex project • Excellent verbal and written business communication skills; English is a must • Prior customer-facing experience • Knowledge of customer service processes and cloud change control processes • Good judgment, follow-through, ownership, responsibility, and effective time management

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families