Senior CMDB Engineer

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own and govern the ServiceNow CMDB to ensure it is a trusted system of record supporting ITSM and ITOM • Drive data quality, CI lifecycle management, and integration with discovery and automation capabilities • Enable accurate impact analysis and operational decision-making • Define and govern CMDB strategy, standards, and processes (ITIL 4, CSDM) • Manage CI lifecycle and maintain accurate relationships across infrastructure, applications, and cloud • Drive data quality via audits, reconciliation, and KPI tracking • Integrate CMDB with Discovery, Service Mapping, and external data sources • Support Incident, Problem, and Change with impact analysis and root cause insights • Partner with stakeholders to ensure adoption, accountability, and continuous improvement • Identify and implement automation opportunities

🎯 Requirements

• Hands-on ServiceNow CMDB experience • Strong ITSM knowledge (Incident, Problem, Change) • CI lifecycle and relationship modeling experience • Discovery and data reconciliation knowledge • Data governance and quality management experience

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities