Senior QA Engineer – ServiceNow

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Define, develop, and execute comprehensive test strategies for ServiceNow implementations, enhancements, integrations, upgrades, and releases • Create and maintain test plans, test cases, test scripts, test data, and quality documentation • Lead the design, implementation, and maintenance of automated test suites using ServiceNow ATF • Establish testing standards, automation best practices, and quality gates across ServiceNow development teams • Validate ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, Service Mapping, and related capabilities • Test integrations with REST APIs, IntegrationHub, web services, middleware, and third-party applications • Integrate automated testing into GitHub-based workflows, source control, and CI/CD pipelines • Validate code changes, update sets, deployments, and release packages before production • Identify, document, prioritize, and manage defects through resolution • Support release readiness reviews and ensure test coverage • Validate upgrades, patches, releases, and configuration changes • Develop quality metrics, dashboards, and reports • Participate in sprint ceremonies, release planning, and continuous improvement • Support performance, security, integration, and end-to-end testing • Collaborate with architects, engineers, administrators, business analysts, product owners, and stakeholders • Help reduce production defects, operational risk, and release-related issues

🎯 Requirements

• 5+ years of experience in software quality assurance, quality engineering, or testing enterprise applications • 3+ years of hands-on experience testing ServiceNow implementations and platform capabilities • Strong understanding of functional, regression, integration, system, end-to-end, and user acceptance testing methodologies • Hands-on experience with ServiceNow Automated Test Framework (ATF) • Experience testing ServiceNow modules including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping • Experience validating integrations using REST APIs, IntegrationHub, web services, and external platforms • Experience using Jira, Confluence, GitHub, or similar tools • Understanding of CI/CD pipelines, automated testing practices, and DevOps methodologies • Understanding of ServiceNow application development lifecycle, source control integration, update sets, and release management processes • Strong analytical, troubleshooting, and problem-solving skills • ServiceNow Certified System Administrator (CSA) certification • ITIL Foundation v3 or ITIL 4 certification • Fluent English is mandatory • Ability to work 2 PM–11 PM IST

🏖️ Benefits

• A flexible-first culture with flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families