Staff ServiceNow Engineer, CAD, CSA

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead the technical design and implementation of complex ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, CMDB, Workflow/Flow Designer). • Act as the highest-level engineering authority for ServiceNow implementations, providing guidance on complex technical decisions, trade-offs, and risks. • Partner with ServiceNow Architects to translate architectural standards and reference designs into executable engineering solutions. • Own and enforce engineering standards, coding guidelines, integration patterns, and automation best practices across teams. • Design and oversee complex integrations using Integration Hub, REST APIs, web services, event-driven patterns, and enterprise integration tools. • Review and approve technical designs, user stories, and implementation approaches for high-impact initiatives. • Drive performance, scalability, and reliability improvements through advanced engineering techniques and platform optimization. • Provide hands-on support for critical incidents, escalations, and complex troubleshooting scenarios. • Mentor Senior Engineers and Engineers, raising the overall technical maturity of the ServiceNow delivery organization. • Contribute to and continuously improve SDLC, CI/CD, testing, and release processes for ServiceNow. • Collaborate with security, infrastructure, and compliance teams to ensure solutions meet enterprise security and regulatory requirements. • Communicate complex technical topics clearly to both technical and non-technical stakeholders.

🎯 Requirements

• 7+ years of hands-on experience with the ServiceNow platform, including deep technical implementation across multiple modules. • Expert-level understanding of ServiceNow architecture, data model, CMDB, security (ACLs), integrations, and performance considerations. • Proven experience leading the technical delivery of large, complex, and multi-stream ServiceNow initiatives. • Strong experience designing and implementing advanced integrations using REST APIs, Integration Hub, and enterprise integration patterns. • Deep understanding of ITIL processes and how they are implemented and optimized within ServiceNow. • Strong experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines. • Exceptional problem-solving and analytical skills, with the ability to navigate ambiguity and complex technical environments. • Fluent English is mandatory.

🏖️ Benefits

• Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Flexible work arrangements