Junior/Mid-Level Customer Care Agent

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Genki

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11 - 50 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Genki is a provider of health insurance solutions tailored for digital nomads, offering coverage across a wide range of countries and allowing customers to choose any doctor or hospital. They provide two main types of insurance: travel health insurance and international health insurance, which cover necessary medical treatments with no annual limits. Genki simplifies the sign-up process with online registration and ensures claims are paid within two weeks. Their insurance risk is covered by Allianz Partners, ensuring reliability and peace of mind for their clients.

📋 Description

• Provide friendly, clear, and professional support via email and chat. • Assist customers with inquiries about our products, claims, payments, and account management. • Guide customers through processes such as onboarding, data changes, or policy updates. • Escalate complex issues to managers or specialists when necessary. • Collaborate closely with colleagues to ensure quick and accurate responses. • Contribute to improving support processes and knowledge base content.

🎯 Requirements

• You can be **employed** anywhere in the Schengen Area. • **Work hours: **Monday–Friday, 8 AM – 5 PM Berlin time • You can start working with us no later than 1 September 2026. • You have at least one year of experience in customer care/support. • You are fluent in English. • You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills. • You love helping people to solve their problems while always keeping your cool. • You can quickly grasp what people really need and love digging for the optimal solution. • You are familiar and happy with working remotely.

🏖️ Benefits

• Full-time remote position • Work from anywhere in the world as long as you can serve the required support hours • Salary progression and bonuses • Make a meaningful contribution to people's lives • 25 paid vacation days per year