Customer Support Agent

🕒 July 6

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The Happy Customers

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

📋 Compliance

B2B • Compliance

The Happy Customers is an EU-based customer support provider offering scalable, multilingual, GDPR-compliant support services for German SMEs, startups, and Mittelstand companies. They deliver remote-first, ISO-certified operations with flexible staffing, documented SLAs, and a 14-day pilot to start small and scale. Services include inbound voice, email/ticketing, live chat, outbound calls, social media support, case management, and quality governance with EU data hosting and compliance oversight.

📋 Description

• Responding to customer enquiries via email, chat and phone (inbound & outbound) • Resolving customer questions professionally and efficiently • Escalating complex issues where required • Maintaining accurate records in customer support systems • Following client processes and quality standards • Contributing to customer satisfaction and continuous service improvement

🎯 Requirements

• Based in Germany with valid work authorisation • Native or professional proficiency in Icelandic • Good English communication skills • 1–3 years of customer support or customer service experience preferred • Comfortable communicating through phone, email and chat • Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage • Ability to work independently in a remote environment • Reliable internet connection and suitable home office setup with laptop/desktop

🏖️ Benefits

• Fully remote work within Germany • Opportunity to work with international companies • AI-enhanced customer support environment • Continuous learning and development • Opportunity for long-term collaboration based on project availability