Onboarding Specialist, Voice Process

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Lokal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📱 Media

🏪 Marketplace

🌍 Social Impact

💰 $12M Series A on 2021-10

Media • Marketplace • Social Impact

Lokal is a trusted hyperlocal platform dedicated to empowering local communities in Bharat. Founded in 2018, the platform offers a range of services including local news, classifieds, job postings, and matrimony. Designed for India’s diverse linguistic population, Lokal is available in multiple regional languages. It connects users to their local community through timely updates and job opportunities while allowing businesses to advertise effectively to reach their target audience. With over 40 million users, Lokal plays a crucial role in the everyday life of its users, enhancing connectivity and community engagement.

📋 Description

• Conduct outbound calls to prospective and existing users. • Guide new users through the onboarding and activation process. • Assist users in completing profiles, verification requirements, and onboarding steps. • Educate users about platform features, guidelines, incentives, and opportunities. • Follow up with users to ensure successful activation and continued engagement. • Re-engage inactive users and encourage platform participation. • Address basic user queries and coordinate escalations when required. • Maintain accurate records of interactions, onboarding status, and follow-up activities. • Deliver a positive user experience through professional and empathetic communication. • Stay updated on platform updates, operational processes, and promotional initiatives.

🎯 Requirements

• At least 6 months of experience in any of the following: • - Customer Engagement • - User Onboarding • - Telemarketing • - Outbound Calling • - Customer Success • - Retention • - Voice Process Operations • - Strong spoken and written **Filipino/Tagalog & English communication skills.** • - Ability to build rapport and communicate confidently over calls. • - Strong persuasion, listening, and objection-handling skills. • - Comfortable working with daily calling targets and follow-up activities. • - Ability to work independently in a remote environment. • - Basic proficiency in Google Workspace, Microsoft Excel, and CRM tools. • Preferred Qualifications • - Experience supporting international users or customers. • - Experience in onboarding, activation, community engagement, or retention programs. • - Familiarity with remote work tools and virtual collaboration. • - Filipino/Tagalog language proficiency is an advantage.