Lead Technical Support Specialist

🕒 June 18

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide ongoing technical support and case management daily through phone, email and other forms of communication • Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcome • Provide recommendations for repairs, upgrades and part replacements • Maintain accurate records in the quality management, customer relationship management and ERP tools (Salesforce.com, ServiceMax, SAP etc.) • Identify training opportunities and assume ownership for self-development and training of others • Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes • Maintain a status record and update critical case report of open issues for support level tier 1 and 2 cases • Assume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases residing with local team or with product line • Participate in product line meetings to present, update and drive resolution for open • Schedule, lead and prepare customer case summary and metric reports for review with customers on a regular basis

🎯 Requirements

• Engineering degree or Technologist Diploma and/or related work experience • Minimum five years of industry experience (energy sector or transformer industry) or minimum five years in related field - Monitoring & Diagnostics – monitoring oil in transformer industry • Very good knowledge of the GE Vernova Monitoring and Diagnostics devices. • Innovative thinker with the ability to set up equipment and reproduce customer reported issue • Flexible to work on-call, after hours support or modified hours of work to support customer specific situations

🏖️ Benefits

• Relocation Assistance Provided: No