Social Media & Community Management Analyst

🕒 April 6

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GhFly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📱 Media

🤝 B2B

🤖 Artificial Intelligence

Media • B2B • Artificial Intelligence

GhFly is a data-driven performance marketing agency that combines data, technology, creativity and consulting to help brands grow. The company offers services across data, media & tech, CRM & marketing automation, content & creative, and strategic consulting, using proprietary methodologies and AI-enabled tools to optimize acquisition, personalization and revenue for clients. GhFly positions itself as a MarTech leader serving enterprise and mid-market clients with measurable, performance-focused digital strategies.

📋 Description

• Plan and execute social media strategies for different brands. • Organize editorial calendars and ensure consistency of deliverables. • Produce and adapt content aligned with each client's tone of voice. • Monitor and respond to social media interactions with agility and empathy. • Conduct social listening to identify trends, risks and opportunities. • Track metrics, generate insights and recommend optimizations for content and social care. • Collaborate with creative, content and media teams. • Contribute to community building and crisis prevention.

🎯 Requirements

• Previous experience in Social Media, Community Management or related areas, preferably in an agency environment or multi-account operation. • Experience with social media customer service (SAC 2.0), social listening and sentiment analysis. • Excellent written communication and the ability to adapt language for different brands. • Analytical mindset with the ability to turn data and interactions into strategic insights. • Organized, with a strong sense of priorities and autonomy in managing tasks. • Ability to balance strategy and execution in day-to-day work. • Comfortable working in a team and collaborating with different areas. • Critical eye for trends, formats and audience behavior on social networks. • Familiarity with monitoring, social management and customer service tools.

🏖️ Benefits

• Meal voucher and/or food allowance on the Ticket Flex card (no payroll deduction); • Transportation voucher or mobility allowance (no payroll deduction); • Wellhub for physical, mental health and wellness support; • MetLife Life Insurance; • Creditas (salary advance, special conditions for loans and purchases at the Creditas Store without affecting your credit card limit); • Bracov pharmacy agreement, valid at major chains across Brazil; • Access to SESC, with benefits in education, wellness, tourism, culture and more. • Health and dental plans with different options to meet your needs: SulAmérica - Health and Dental (national, with monthly contribution and no copayment); • Paraná Clínicas - Health (regional, with monthly contribution and no copayment); • Dental Uni - Dental (national, with monthly contribution and no copayment); • Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men and same-sex couples; • Pet leave – one day off when you adopt a pet to enjoy your new companion; • Pilot Hunter – our referral program that rewards you when your recommendation is hired; • Hybrid model for those in Curitiba and São Paulo, with in-office attendance 3x per week; • Birthday day off – one day off during your birthday month to enjoy as you wish; • Anniversary day off – one day off to celebrate your work anniversary as you prefer; • Reset day – flexibility to use hours from the time bank in a planned manner; • Flexible work time – ability to start between 8:00 and 10:00 and finish between 17:00 and 19:00, according to team dynamics, client demands and alignment with leadership; • Work-from-anywhere weeks – option to work from anywhere in the world for up to 4 non-consecutive weeks per year, varying by seniority; • Development and Culture: monthly 1:1s with leadership focused on alignment, feedback and development; • PDI (Individual Development Plan) built with leadership support to guide next steps and continuous growth; • Structured evaluations combining self-assessment, leadership feedback and strategic alignment; • GH University, with development tracks and trainings led by leaders, partners and platforms such as Google, TikTok and Meta; • Internal recruitment, encouraging career growth within the company.