Support Engineer – Power Apps, Power Automate

🔥 0 minutes ago

🌐 India, Nigeria – Remote

🇮🇳 India – Remote 🇳🇬 Nigeria – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Diagnose, reproduce, resolve, and document customer issues for Microsoft Power Apps and Power Automate • Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behavior, performance, and load-time issues • Resolve data source and connector issues, including authentication, refresh failures, connector limits, and throttling • Troubleshoot Dataverse tables, columns, relationships, security roles, permissions, and business rules • Handle environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures • Support licensing and entitlement queries, including premium connector requirements • Troubleshoot Cloud Flow failures, triggers, run-history errors, expressions, dynamic content, loops, and concurrency • Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems • Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse • Handle throttling, API limits, retry policies, performance issues, DLP policy blocks, and governance-related failures • Reproduce reported issues before confirming resolutions • Provide customer-facing updates and case documentation • Escalate out-of-scope cases with complete troubleshooting evidence • Contribute reusable solutions to the knowledge base • Maintain response time, resolution quality, SLA, and customer satisfaction standards • Remain logged in, available, and actively handling cases throughout committed shift hours

🎯 Requirements

• Hands-on experience building and supporting Power Apps, including Canvas and Model-Driven Apps • Strong practical experience with Power Automate flows • Working knowledge of Dataverse, connectors, environments, and Power Platform security • Ability to troubleshoot using error messages, logs, telemetry, and flow run history • Strong written and verbal English communication skills • Customer-focused approach with strong problem-solving and case ownership • Reliable high-speed internet, working system, and a quiet workspace • Willingness to complete BGV, NDA, and client security/data-handling requirements • Microsoft certifications such as PL-100, PL-200, PL-400, or PL-600 preferred • Experience in customer-facing technical support/service desk environments preferred • Experience working with SLAs and enterprise support cases preferred • Exposure to Power BI, Azure, SharePoint, or Dynamics 365 preferred • Additional language proficiency apart from English preferred • Practical working experience is required from the start

🏖️ Benefits

• Flexible 4-hour or 8-hour shift blocks • Flexible work-from-home arrangement • Pay per ticket based on ticket complexity and successful resolution • Output-based work alongside other commitments • Client-specific process and technical training during onboarding