Support Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gismart

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 B2C

🧘 Wellness

📱 Media

B2C • Wellness • Media

Gismart is a mobile app developer that creates award-winning consumer apps across health, wellness, utilities, and music. The company reports more than 1 billion downloads worldwide and 30+ million monthly active users, and states a mission to make personal wellness more accessible through easy-to-use interactive technology. Gismart focuses on B2C mobile experiences that encourage healthy habits and provide music and utility apps for a broad consumer audience.

📋 Description

• Support mobile apps on the App Store and Google Play • Respond to app reviews, monitor trends and issues, and gather feature requests • Resolve billing issues including refund requests and declined payments • Handle disputes in Stripe and PayPal • Handle customer complaints and develop creative solutions in line with Gismart’s support policy • Create and maintain a library of saved responses • Collaborate across teams to report and resolve issues • Provide occasional phone support to American clients and resolve issues on the spot

🎯 Requirements

• Written English — Advanced (C1-C2) • Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite • Speed typing • Understanding of how mobile apps work, including app versions, updates, and device compatibility • Understanding of subscriptions, including renewals, refunds, and invoicing • Stress resistance • Ability to work independently • Good time-management skills • Team-player ability • Genuine interest in the wellness sphere is a plus • Experience with PayPal, Stripe, or other payment platforms is a plus • Experience with ticket or chat systems such as Zendesk, Intercom, or Freshdesk is a plus

🏖️ Benefits

• Flexible working schedule • Work anywhere in the world, remotely or from a corporate hub • Relocation package to Poland • Legalization and accounting support • 50% coworking space compensation worldwide • 6 fixed public holidays per year plus 5 additional flexible holidays • 100% sick leave compensation • Medical insurance • 75% coverage of sports activities • 70% coverage of therapy costs • Equipment provision or maintenance-cost coverage for personal tools • 70% coverage of professional development courses • 80% coverage of corporate English courses • 18 working days of paid vacation per year • 3 personal days per year • Extra vacation day for each year at Gismart • Corporate events and team-building activities