Senior Professional Services Engineer

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. • Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. • Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows. • Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes. • Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. • Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. • Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy. • Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.

🎯 Requirements

• Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef. • Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure. • Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows. • Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set. • Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements. • Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment. • Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment. • Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values. • Must be located in Japan and have full working rights in Japan.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave