Renewals Manager

Job not on LinkedIn

🔥 44 minutes ago

🇨🇴 Colombia – Remote

💵 $35k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gladly

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

📋 Description

• Own the end-to-end renewal process for a portfolio of growth accounts, from initial outreach through signed agreement • Manage revenue retention and growth, including price increases and account expansion with products such as Sidekick • Lead commercial negotiations using established best practices • Identify renewal risks and coordinate with Sales, Customer Success, Finance, and Revenue Operations • Document renewal activities in Slack and Salesforce for forecasting and reporting • Communicate professionally and empathetically with customers by phone and email • Maintain high customer satisfaction throughout the renewal process

🎯 Requirements

• 2+ years in a client-facing, revenue-oriented role (Customer Success or Account Management), preferably in B2B SaaS • Based in Colombia and working remotely from Colombia • Strong English proficiency (C1+) • Demonstrated experience managing a high volume of renewals while maintaining accuracy and customer empathy • Experience managing and negotiating contracts • Ability to manage multiple renewal cycles simultaneously • Exceptional verbal and written communication skills • Strong teamwork and cross-functional collaboration abilities • Familiarity with Salesforce or equivalent CRM • Comfort collaborating with US-based teams and serving US-based customers across time zones

🏖️ Benefits

• Competitive salaries • Stock options • Comprehensive benefits • Generous paid time off • Parental leave • Home office stipends • Fully remote work environment • Opportunities for in-person team gatherings • Professional growth opportunities • Inclusive workplace • Daily use of AI tools