Service Delivery Manager – Technology Enablement

Job not on LinkedIn

🕒 August 11

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Ensure delivery of high-quality IT services according to SLAs and operational standards • Monitor service performance and identify improvement opportunities using metrics, KPIs, and SLAs • Develop and implement incident and problem management processes • Lead incident response and troubleshooting to minimize platform downtime and business impact • Conduct root cause analysis and implement corrective actions • Coordinate software updates, patches, upgrades, and other maintenance activities • Serve as the primary contact for service-related communications among internal teams, clients, and vendors • Build and maintain relationships with clients, account leadership, and internal technology teams • Prepare and present service performance, metrics, and improvement reports • Maintain operational documentation, runbooks, standard operating procedures, and knowledge bases • Mentor and coach Technology Operations Specialists • Ensure compliance with cybersecurity, information security, data protection, and security standards • Oversee user management and access control for business applications and BI systems • Manage on-account technology vendors and service providers, including performance evaluations and issue resolution • Drive continuous improvement initiatives with vendors and service providers

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field • 5+ years of experience in IT service management or a related role • Strong understanding of IT service management principles, including ITIL v4 • Experience managing incident, problem, and change management processes • Proficiency managing account relationships, vendor relationships, SLAs, and service contracts • Excellent communication, interpersonal, and presentation skills • Ability to build and maintain stakeholder relationships at all levels • Experience with project management methodologies • Familiarity with service management tools and technologies • Experience working in a complex, matrixed organization • Familiarity with the JLL Work Dynamics technology ecosystem is a plus