Membership Engagement Manager

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TM Forum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TM Forum is a global telecoms industry association, which acts as an alliance of over 850 telecommunication and technology companies. It is dedicated to furthering industry-defining change by connecting digital service providers, technology suppliers, consultancies, and systems integrators across 111 countries. The forum is known for its work on breaking down technology and cultural barriers to create value and growth opportunities in the telecommunications and tech ecosystems. TM Forum offers a platform for members to share innovations, market developments, and business transformation journeys. It also provides resources such as the Open Digital Architecture, open APIs, training, certification, and collaboration events like DTW Ignite, allowing members to collaborate and shape the future of the telecommunications industry. As an influential industry body, it includes 10 of the world's top communications service providers and all key hyperscalers as active members.

📋 Description

• Meet or exceed revenue targets for new memberships, renewals, and TM Forum services and programs • Manage and grow member and prospect accounts across Colombia and selected Latin American markets • Develop and execute account plans for engagement, retention, expansion, and strategic relationships • Build and maintain a qualified opportunity pipeline through prospecting, networking, referrals, events, and executive engagement • Own primary relationships for assigned accounts from operational teams through C-suite executives • Conduct business reviews and strategic discussions with members • Identify sponsorship, exhibition, research, media, and event sales opportunities • Maintain opportunity, forecast, account, and engagement records in Salesforce and other reporting systems • Collaborate with Program Management, Marketing, Research, Sales Enablement, and regional leadership • Represent TM Forum at conferences, webinars, trade associations, and customer events • Build knowledge of regional telecom, technology, and digital transformation trends • Provide market intelligence on competition, regulation, industry initiatives, and emerging telecom challenges • Work across cultures, time zones, and international teams • Deliver presentations, proposals, account reviews, and executive communications in English and Spanish

🎯 Requirements

• 5+ years of experience in telecommunications, technology, digital services, or a related industry • Account management, customer success, business development, or consultative sales experience • Ability to build executive-level relationships and engage senior decision-makers • Experience managing revenue targets, renewals, pipeline development, and customer engagement • Native or near-native fluency in Spanish and English • Exceptional verbal, written, presentation, and negotiation skills in Spanish and English • Strong understanding of the telecommunications ecosystem, including service providers, technology vendors, cloud providers, and digital service organizations • Experience using Salesforce CRM and managing forecast, pipeline, and account reporting • Strong commercial mindset with a record of achieving growth and retention objectives • Preferred: experience across Latin American markets, particularly Colombia, Mexico, Chile, Peru, Central America, and the Caribbean • Preferred: knowledge of AI, automation, autonomous networks, customer experience modernization, cloud transformation, and Open Digital Architecture (ODA) • Preferred: experience with telecom operators, CSPs, system integrators, and technology partners • Preferred: familiarity with membership organizations, industry associations, standards bodies, or technology consortiums • Preferred: experience presenting at industry events, conferences, or executive workshops • Portuguese is an advantage • Ability to work independently in a remote and regional environment • Comfortable working in a fast-paced international organization

🏖️ Benefits

• Fully remote work arrangement • Regular travel throughout Colombia and Latin America • Occasional international travel • Inclusive workplace and global community • Opportunities to work with international teams and industry leaders