Technical Account Manager

🕒 March 28

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Glia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏦 Banking

☁️ SaaS

💰 $45M Series D - Glia on 2022-03

Artificial Intelligence • Banking • SaaS

Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.

📋 Description

• Drive platform adoption and growth through Account Team collaboration • Build strategic relationships with customer IT teams and internal stakeholders • Gather feedback and contribute to product improvement initiatives • Lead complex troubleshooting and provide proactive technical guidance • Monitor and maintain system integrations and security configurations • Implement risk monitoring systems and resolve technical issues • Design and implement efficient configuration and routing strategies • Analyze performance metrics to improve productivity and efficiency • Identify and enable technical expansion within the customer's roadmap

🎯 Requirements

• 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role • Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage • Strong understanding of software and front-end development concepts • Proven problem-solving skills with the ability to prioritize tasks effectively • Excellent communication skills, both verbal and written. • Ability to articulate technical concepts to non-technical executive audiences. • Bachelor’s degree in a relevant field

🏖️ Benefits

• Competitive salary and stock options • Professional development support  (trainings, courses, conferences, books, etc) • Access to all the latest tools and equipment you’ll need • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :) • Diversity: 25 countries represented