IT Operations Manager

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hitss Brasil

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hitss Brasil is a leading system integrator within the Grupo América Móvil, offering over 37 years of experience in digital solutions and IT services across Latin America and the United States. The company specializes in helping businesses adopt and integrate digital solutions to enhance their processes, products, and services. Hitss Brasil provides consulting services, artificial intelligence implementation, and various digital transformation services, catering to industries such as agribusiness, finance, healthcare, and smart cities.

📋 Description

• Manage technical support teams or act in project management within the ICT infrastructure area • Ensure operational sustainment of technologies within the Storage and Microsoft Datacenter Solutions category • Perform monitoring activities for infrastructure services • Analyze system and infrastructure requirements • Lead and structure project management within the technical scope • Perform basic written communication and read technical documentation in English for interactions with manufacturers via support tickets

🎯 Requirements

• Bachelor's degree or completed specialization in Information Technology • Professional experience in Information Technology • Active experience managing technical support teams or IT infrastructure project management, preferably in large companies and high-availability environments • Relevant certification or experience supporting one of the technologies that comprise the Storage and Microsoft Datacenter Solutions service category • Certification or documented training in ITIL Foundation v3 or higher; equivalent trainings accepted with proof • Technical ability to query and analyze in SIEM tools such as Splunk (SPL), Microsoft Sentinel (KQL), Elasticsearch (EQL) or similar solutions • Practical knowledge of Git, including command-line usage and operations such as commit, pull and push • Technical English knowledge applied to IT, with the ability to perform readings and basic written communications • Solid knowledge in project management and monitoring of IT infrastructure services

🏖️ Benefits

• Position is open to candidates with disabilities; commitment to gender and racial/ethnic equity • Equal opportunities to build your career • Culture of innovation, collaboration and professional development • Freedom to explore your skills and collaborate with specialized teams