Customer Service Administrator

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🕒 April 21

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GLOBALTALENT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 10+

🎯 Recruiter

👥 HR Tech

🤖 Artificial Intelligence

Recruitment • HR Tech • Artificial Intelligence

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

📋 Description

• Handle inbound customer inquiries via phone, email, and live chat for Canadian B2C customers • Manage order inquiries, shipping updates, and returns using Shopify • Answer product questions accurately and with empathy • Resolve customer complaints, including quality or fulfilment issues, escalating where necessary • Conduct or assist with quality investigations related to customer complaints • Maintain accurate records of customer interactions and case outcomes • Collaborate with internal teams to ensure timely issue resolution • Support affiliate and social media customer queries after six months in the role

🎯 Requirements

• Minimum 2 years of customer-facing experience (retail, hospitality, call centre, or similar) • Strong written and verbal communication skills in English • High empathy and patience — especially when handling sensitive or complex customer situations • Comfortable working independently and reliably in a fully remote environment • Ability to commit to PST business hours (7:30 AM – 5:00 PM), regardless of your time zone • Solid organizational skills and ability to manage multiple inquiries simultaneously • Comfortable learning new tools and systems with on-the-job training provided

🏖️ Benefits

• 7:30am – 5:00pm PST • Fully Remote