Parts and Service Support Specialist

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🕒 April 17

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WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

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📋 Description

• Provide inbound support via phone, email, and chat for parts and service inquiries. • Perform parts lookup/identification and process parts orders, including related/associated parts, using model/serial number verification and parts resources. • Collect and document machine symptoms and customer concerns to support service diagnostics, work orders, and scheduling. • Troubleshoot and resolve customer issues, escalating to higher-level support when necessary. • Provide accurate information about products, services, and policies. • Coordinate with Parts, Service, and other departments to ensure accurate handoffs and timely updates. • Maintain detailed and accurate records of customer interactions in the CRM system. • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. • Identify opportunities to improve customer service processes and suggest enhancements. • Stay up-to-date with product knowledge, company policies, and industry trends.

🎯 Requirements

• High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus. • 1–2 years of experience in customer support, dealership parts, parts counter, service advisor, or service coordination. • Familiarity with OEM parts, parts catalogs, and accurate documentation practices. • Ability to identify equipment using model/serial number plates and translate customer descriptions into clear parts/service documentation • Strong communication skills (verbal and written) and ability to explain technical information clearly. • Proficient in using CRM systems and other customer service software. • Detail-oriented with strong problem-solving skills and ability to manage a high volume of inquiries. • Bilingual skills are a plus.

🏖️ Benefits

• Comprehensive Health & Dental Coverage (includes vision and paramedical services) • Company-Matched RRSP • Annual Profit Sharing • Boot & Tool Allowance • Apprenticeship Scholarships • Employee Assistance Program (EAP) • Company Vehicle (for qualifying positions)