Customer Support Specialist – B2B Clients

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GLOBALTALENT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 10+

🎯 Recruiter

👥 HR Tech

🤖 Artificial Intelligence

Recruitment • HR Tech • Artificial Intelligence

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

📋 Description

• Manage high-volume customer inquiries across email, live chat, and ticket management platforms. • Resolve customer requests while meeting established SLA and quality standards. • Accurately document customer interactions and maintain complete ticket records. • Deliver professional, empathetic, and solution-oriented support through written communication. • Collaborate closely with Operations, Logistics, Fulfillment, and Customer Experience teams.

🎯 Requirements

• 3+ years of experience in Customer Support, Client Support, Customer Success, Customer Experience, Account Support, or similar customer-facing roles. • Experience using ticket management/customer support platforms (such as Zendesk, Intercom, Freshdesk, Gorgias, ServiceNow, Jira Service Management, or similar). • Strong written and verbal English communication skills. • Excellent attention to detail and organizational skills. • Strong problem-solving and critical-thinking skills. • Ability to manage multiple priorities in a fast-paced environment. • Comfortable working independently in a fully remote environment.

🏖️ Benefits

• Professional, empathetic, and solution-oriented support through written communication. • Support onboarding activities and account setup for new business clients. • Maintain accurate customer accounts, delivery information, and account preferences. • Process order updates, modifications, replacements, credits, and account changes. • Resolve customer requests while meeting established SLA and quality standards.