Customer Support Specialist – B2B Clients

Job not on LinkedIn

🕒 July 11

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GLOBALTALENT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 10+

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

📋 Description

• Manage high-volume customer inquiries across email, live chat, and ticket management platforms. • Resolve customer requests while meeting established SLA and quality standards. • Accurately document customer interactions and maintain complete ticket records. • Deliver professional, empathetic, and solution-oriented support through written communication. • Collaborate closely with Operations, Logistics, Fulfillment, and Customer Experience teams.

🎯 Requirements

• 3+ years of experience in Customer Support, Client Support, Customer Success, Customer Experience, Account Support, or similar customer-facing roles. • Experience using ticket management/customer support platforms (such as Zendesk, Intercom, Freshdesk, Gorgias, ServiceNow, Jira Service Management, or similar). • Strong written and verbal English communication skills. • Excellent attention to detail and organizational skills. • Strong problem-solving and critical-thinking skills. • Ability to manage multiple priorities in a fast-paced environment. • Comfortable working independently in a fully remote environment.

🏖️ Benefits

• Professional, empathetic, and solution-oriented support through written communication. • Support onboarding activities and account setup for new business clients. • Maintain accurate customer accounts, delivery information, and account preferences. • Process order updates, modifications, replacements, credits, and account changes. • Resolve customer requests while meeting established SLA and quality standards.