Customer Support Representative

🔥 28 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 64 days.
• No salary listed.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Provide exceptional customer service, including communication, responsive follow-through, and advocacy for customer issues • Use judgment within defined practices and procedures • Work directly with support team members across levels • Maintain customer relationships by handling questions and concerns quickly and professionally • Be accessible and available to multiple customers • Establish priorities and clearly communicate rationale and timeframes • Suggest knowledge base articles to promote customer self-help • Assist customers via Zoom video calls with camera on • Receive and record incident-related information via phone, chat, email, and other channels • Analyze, gather information, and troubleshoot customer issues • Resolve technical issues involving software functionality/configuration, the Internet, hardware, networking, and general technical matters related to HighLevel’s software • Collaborate with team members to resolve issues and request product enhancements • Contribute to the team knowledge network • Participate in testing new product releases • Resolve or recommend resolutions to customer problems • Perform other duties as business needs change

🎯 Requirements

• 2+ years of prior technical support experience in a product based organization, preferably B2B SaaS • Strong technical aptitude, analytical and troubleshooting skills • Demonstrated ability to maintain self-control while defusing stressful customer situations • Excellent customer service attitude and ability to be a team player as well as work independently • Excellent note-taking skills • Experience with ticketing systems • Experience working with a combination of inbound calls, chats, and follow-up emails • Fluent in English • Demonstrated verbal and written communication skills

🏖️ Benefits

• Remote-first organization • Equal Opportunity Employer • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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