Client Support Specialist – Spanish/Portuguese Speaker

Job not on LinkedIn

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 45 days.
• No salary listed.

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Veremark

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

📋 Compliance

🎯 Recruiter

💰 Debt Financing on 2022-10

HR Tech • Compliance • Recruitment

Veremark is a whistleblowing and employment screening platform that enhances the hiring process by providing comprehensive background checks and pre-hire verification services. The company, which has integrated Employrite into its offerings, aims to help organizations globally streamline their hiring procedures and reduce risks associated with recruitment. Through its user-friendly system, Veremark allows employers to verify candidates with speed and accuracy, ensuring compliance with necessary regulations.

📋 Description

• Support clients who have ordered background checks, including criminal record checks, employment history verification, educational qualification verification, reference checks, and professional licence validation • Resolve general client questions, technical issues, and escalations • Coordinate with internal teams to resolve client queries regarding specific checks • Provide status updates and communicate any required client actions • Ensure compliance with regulations and company policies, including data privacy regulations • Handle client queries across phone, email, and live chat • Highlight common product pain points to the team leader • Identify process waste and promote continuous improvement and efficiency

🎯 Requirements

• 2+ years experience in a customer support environment, preferably B2B • Excellent written and verbal communication skills, including active listening ability • Strong problem-solving ability • Comfortable with remote/sometimes hybrid and shift working • Ability to work well under pressure and multitask while paying close attention to detail • Experience working in an omnichannel environment using common CRM systems • Proficiency with data, reports, spreadsheets, and general business tools and applications • Spanish and/or Portuguese speaking

🏖️ Benefits

• Remote-first/all-remote organisation • Opportunity to work with a distributed team across multiple countries • Remote/sometimes hybrid and shift working

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