Director, Product Management – App Marketplace, Partnerships

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 13%

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Build and own a pipeline of target partners, from major platforms to boutique vertical tools • Own the full partnership cycle from initial conversation and business case through commercial terms, technical scoping, launch, and post-launch relationship • Negotiate agreements covering revenue share, payouts, exclusivity, and support commitments with Legal and Finance • Serve as senior relationship owner for largest partners, including executive-level relationships • Define marketplace ecosystem strategy and category priorities across CRM, payments, scheduling, creative, telephony, and AI • Conduct gap analysis using install data, search queries, support tickets, and agency feedback • Convert marketplace gaps into target lists and signed partnerships • Define standards for high-quality, actively used partners • Own marketplace GMV and generated revenue; set targets, forecast, and report to leadership • Develop revenue levers including revenue share, paid placement, bundles, and referral flows • Track ecosystem health including installs, active usage, partner retention, revenue per partner, and revenue retention • Work with Finance on multi-currency payouts, tax handling, and partner billing across regions • Partner with GTM and Marketing on launch announcements, in-app placement, agency communications, webinars, and co-marketing • Build a repeatable partner launch playbook • Develop reverse-channel opportunities through partner audiences • Work with Sales and Customer Success to drive customer retention and expansion • Bring partner and market feedback into the product roadmap and advocate for API or billing infrastructure priorities • Represent HighLevel to developer and partner communities at events and executive conversations • Mentor and eventually build a partner management team

🎯 Requirements

• 12+ years of experience in partnerships, business development, alliances, or ecosystem roles in software, with clear growth in scope • 4+ years working directly on an app marketplace, developer ecosystem, or platform partnerships program in a SaaS company • Track record of closing partnerships with well-known software companies and getting them live • Commercial ownership of a GMV, revenue, or pipeline target and demonstrated success hitting it • Comfort with marketplace commercial structures including revenue share, payouts, referral fees, and co-selling agreements • Technical fluency sufficient to discuss APIs, webhooks, OAuth, and integration scope • Strong analytical ability using install and usage data to evaluate partner performance • Excellent communication and executive presence • Experience at a B2B SaaS platform with a marketplace is advantageous • Experience with the agency or reseller model is advantageous • Technical background, such as a CS degree or experience as a developer or solutions engineer, is advantageous • Experience launching partnerships across multiple regions, including multi-currency and tax compliance, is advantageous • Experience building an early-stage partner program is advantageous

🏖️ Benefits

• Strategic impact with visibility at the top of the company • Real ownership of marketplace strategy, deals, GMV, and revenue • Collaboration with experienced engineering, product, data, and GTM teams • Opportunity to build a partner management team as the ecosystem scales • Global, remote-first work environment • Opportunity to learn the intricacies of scaling a B2B SaaS startup • Opportunity to develop impactful products for customers • Well-funded and profitable company • Passionate, dynamic work environment focused on innovation, continuous improvement, and employee well-being