People Operations Apprentice

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Draft employee communications, policy updates, reminders, and People Operations announcements for review • Analyze recurring employee helpdesk queries and improve FAQs and employee self-service resources • Support scheduling and coordination of employee webinars and related communications • Analyze employee helpdesk metrics, including ticket volumes, categories, SLA performance, and resolution times • Track onboarding, offboarding, leave, and attendance metrics and assist with periodic reporting • Prepare ad hoc reports, dashboards, and data insights for the People Operations team • Maintain employee records and validate mandatory documentation for compliance and audit readiness • Audit pending onboarding and offboarding activities and coordinate with stakeholders for timely completion • Support recurring People Operations compliance and validation activities • Create and maintain quick-reference guides, checklists, FAQs, and process documentation • Organize and update People Operations knowledge repositories and shared documentation • Identify opportunities to simplify and standardize People Operations processes • Support employee benefits renewal and related operational activities • Assist with HR data clean-up, validation, and reconciliation across Darwinbox and other HR systems • Validate employee information, including bank account and payroll-related data • Support People Operations projects and process improvement initiatives • Maintain trackers and follow up on action items • Coordinate with People Operations, Payroll, IT, and other internal teams • Provide day-to-day operational and administrative support

🎯 Requirements

• Bachelor's degree • Strong attention to detail and accuracy • Good written and verbal communication skills • Comfort working with data, spreadsheets, and reports • Strong organizational and follow-up skills • Ability to handle employee information with confidentiality and discretion • Willingness to learn and take ownership of assigned responsibilities • Ability to collaborate effectively with multiple teams and stakeholders • Interest in building a career in Human Resources or People Operations • Basic proficiency in Microsoft Excel or Google Sheets would be an advantage

🏖️ Benefits

• Monthly stipend: 35000 INR