Medical Virtual Assistant, MVA

🔥 2 minutes ago

🇵🇭 Philippines – Remote

💵 $6 / hour

⏱ Part Time

🟢 Junior

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Verify patient insurance after check-in, typically around 15 minutes after the scheduled appointment time • Ensure insurance information is accurate, updated, and properly documented • Review denied claims, identify denial reasons, and assist with claim reprocessing • Track claim issues, follow up on missing information, and help prevent repeat errors • Review and process Explanation of Benefits documents • Organize, validate, and clear EOB backlogs • Review outstanding insurance balances and patient account issues • Track unresolved balances, identify issue sources, and coordinate resolution steps • Support claims-related workflows, including Cigna and Veterans Affairs claims • Review, track, and escalate claims when necessary • Assist with vendor payment coordination, including check payments when needed • Monitor SOAP note completion, accuracy, and compliance • Track missing, incomplete, or delayed documentation and communicate concerns • Track missed appointments, canceled appointments, and scheduling trends • Identify patterns affecting clinic revenue, patient flow, or provider productivity • Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics • Provide clear insights and practical recommendations in reports when needed • Coordinate communication among the provider, care team, and administrative staff • Ensure updates are shared clearly, priorities are followed through, and important tasks are not missed • Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems • Recommend practical solutions to improve clinic efficiency

🎯 Requirements

• Minimum of 1 year of experience as a Medical Virtual Assistant • Experience supporting a US healthcare practice • Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support • Exposure to CPT and ICD-10 codes • Strong English communication skills, both written and verbal • Strong executive presence and professional communication style • Must be a Mac OS user • Strong attention to detail and follow-through • Ability to work independently with minimal supervision • Proven leadership, ownership, or high-accountability experience in a previous role • Proactive and able to anticipate needs before being asked • Highly detail-oriented with billing, documentation, and reporting tasks • Strong critical thinking and problem-solving skills • Emotionally intelligent and patient when working with a busy provider • Confident, professional, and organized in communication • Able to take personal responsibility for assigned work • Resourceful and self-motivated when learning new workflows • Trustworthy, dependable, and comfortable handling sensitive information • Prior experience supporting a chiropractic clinic is nice to have • Experience with Cigna or Veterans Affairs claims is nice to have • Experience clearing EOB or billing backlogs is nice to have • Experience preparing operational or billing reports is nice to have • Experience mentoring, training, or supporting new team members is nice to have • Experience working closely with a clinic owner, provider, or executive-level leader is nice to have

🏖️ Benefits

• Performance-based increase after 6 months • Remote work setup