Goodweek
11 - 50 employees
Founded 2025
🤖 Artificial Intelligence
☁️ SaaS
🏢 Enterprise
Artificial Intelligence • SaaS • Enterprise
Goodweek is an AI management platform that helps teams work faster, smarter, and safer by centralizing AI governance, integrating company data and processes, and enabling custom AI workflows. It offers model-agnostic integrations, enterprise-grade security (SOC 2 Type I, GDPR alignment, customer-level data isolation), and configurable AI Spaces so businesses can deploy tailored AI solutions without vendor lock-in. Goodweek focuses on secure, compliant AI adoption across teams—IT, HR, Marketing, Finance, and Sales—to boost productivity and control AI usage.
Partner Support Manager
🔥 6 minutes ago
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Goodweek
11 - 50 employees
Founded 2025
🤖 Artificial Intelligence
☁️ SaaS
🏢 Enterprise
Artificial Intelligence • SaaS • Enterprise
Goodweek is an AI management platform that helps teams work faster, smarter, and safer by centralizing AI governance, integrating company data and processes, and enabling custom AI workflows. It offers model-agnostic integrations, enterprise-grade security (SOC 2 Type I, GDPR alignment, customer-level data isolation), and configurable AI Spaces so businesses can deploy tailored AI solutions without vendor lock-in. Goodweek focuses on secure, compliant AI adoption across teams—IT, HR, Marketing, Finance, and Sales—to boost productivity and control AI usage.
📋 Description
• handling inbound operational support requests • troubleshooting reported issues • qualify each request, gather all the information needed for resolution • escalate to Product and Engineering with a clean, actionable brief • keep MSPs informed with clear status updates, ETAs, and confirmation when a fix ships • Track every open bug and feature request from intake → triage → fix → release → MSP communication • Run the weekly bug triage with Product and Engineering
🎯 Requirements
• 4+ years in operational customer support/customer care, QA with client facing experience, at a B2B SaaS company • Experience with ticketing systems such as Zendesk, Intercom, or similar • Strong Product knowledge and basic technical instincts • Excellent written communication • Excellent interpersonal skills • Operator mindset • AI in your daily work
🏖️ Benefits
• comprehensive health and dental coverage • 401(k) retirement plan
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