Managed Services Field Engineer

Job not on LinkedIn

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 Seed Round on 2013-11

SaaS • Telecommunications • Enterprise

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• You will be responsible to ensure customer network environment compatibility with our UCC Products. • Flexibility to work overnight shifts on weekends and/or variable hours during the week as needed. • Onboard accounts inside of company SLAs. • Ensure customer satisfaction and confidence throughout the setup process. • Be the lead technical contact on all troubleshooting and integration of our products into the client’s environment. • Integrate existing customer equipment with our cloud pbx system. • Develop APIs and automate services based on customer requirements.

🎯 Requirements

• A minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications. • Cisco, Python, Juniper, Microsoft Certifications are a plus • Excellent communication, and time management skills • Ability to develop and maintain close customer relationships, and the ability to work inside a team. • Flexible Availability. • Maintain continuous professional development including technical and sales/soft skills. • Be able to perform AD, LDAP and SSO integrations. • Can integrate external solutions that are compatible with our products • Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security • Experience with automation, python and REST API and POSTMAN is a plus • Professional English proficiency (B2 level or higher), with the ability to collaborate, communicate, and write clearly in a professional environment.

🏖️ Benefits

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs • Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days • Tuition and reading reimbursement programs to support your continuous learning and professional growth • Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching • Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.