Operations Coordinator

🔥 1 hour ago

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Logo of Goway Travel

Goway Travel

501 - 1000 employees

Founded 1970

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Goway Travel is a travel company and tour operator that designs and sells tailor-made vacations, escorted tours, private-guided experiences, boutique cruises, rail journeys and custom group trips across more than 115 countries. The company connects customers with dedicated destination specialists who create personalized itineraries featuring elevated, often 4–5-star accommodations and local guides. Goway primarily serves individual and group leisure travelers through online bookings, custom quotes, and travel advisor support.

📋 Description

• Manage reservations daily to ensure they are quickly and accurately confirmed and adjusted as needed with suppliers • Work on various conformations, itineraries, and chaser queues as assigned • Ensure documents get sent in a timely manner upon receipt of client information • Manage client and supplier communication to ensure accurate responses are received within 24 hours • Assist in maintaining a proper electronic filing system of all confirmations and correspondence related to reservations in both the emails and the booking itself • Maintain accurate and up-to-date travel records, including itineraries, bookings, and invoices • Perform Quality Control to assure that all bookings are confirmed and processed accurately • Assist with other ad hoc tasks as needed

🎯 Requirements

• Experienced in Operations specifically Reservations is preferred • At least 1 year of working experience in the related field is required for this position • Excellent verbal & written English communication skills • Strong analytical, problem-solving and interpersonal skills for effective collaboration • Strong prioritization skills in order to meet established deadlines • Intermediate proficiency with Microsoft Word, Excel, and Outlook • Proficiency in efficient time management and adept task prioritization • Ability to conduct internet research with demonstrated computer skills • Highly detail oriented with an ability to concentrate for an extended period of time

🏖️ Benefits

• Competitive salary accompanied by performance incentives • Paid personal days for when life calls for them • Birthday off each year • Comprehensive medical, dental, and vision coverage • Access to continuous learning and industry-leading training • Exclusive perks and discounts on worldwide getaways

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