Sales Support Coordinator

🕒 July 24

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Goway Travel

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1970

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Goway Travel is a travel company and tour operator that designs and sells tailor-made vacations, escorted tours, private-guided experiences, boutique cruises, rail journeys and custom group trips across more than 115 countries. The company connects customers with dedicated destination specialists who create personalized itineraries featuring elevated, often 4–5-star accommodations and local guides. Goway primarily serves individual and group leisure travelers through online bookings, custom quotes, and travel advisor support.

📋 Description

• ensure all services are properly confirmed based on the requests of Destination Specialists • input booking details into the company’s booking system, maintaining data integrity and consistency • accurately process and manage bookings, ensuring all necessary information is captured and organized • handle various administrative tasks, such as document filing, supplier coordination, cross-departmental collaboration, and document management • provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly • read and review supplier contracts loaded in the reservation system, verify service and cost accuracy against invoices, and optimize booking processes for the sales team • works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives

🎯 Requirements

• recent experience or in-depth background in the travel industry • 1 year of experience in customer service or a similar function • strong organizational skills and attention to detail • good administrative and analytical skills • exceptional verbal and written communication skills • ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

🏖️ Benefits

• competitive salary accompanied by performance incentives • paid personal days for when life calls for them • birthday off each year • RRSP contributions matched • comprehensive medical, dental, and vision coverage • access to continuous learning and industry-leading training