Customer Care Analyst – Operations

🔥 2 minutes ago

🇫🇷 France – Remote

💵 €28k - €32k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green-Got

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

🛍️ eCommerce

☁️ SaaS

Fintech • eCommerce • SaaS

Green-Got is a financial technology company that provides a comprehensive suite of payment solutions, enabling businesses to manage online and in-person payments effortlessly. It offers tools for payment processing, subscription management, invoicing, and financial reporting, designed to streamline revenue operations and optimize user experiences. Green-Got's platform supports a wide range of payment methods and integrates seamlessly with various eCommerce and SaaS applications, making it a versatile choice for businesses looking to elevate their financial infrastructure.

📋 Description

• Respond to members via chat, email, and phone with clarity, empathy, and within service-level expectations • Support members with their accounts, transactions, and questions • Identify, qualify, and resolve new or unusual cases • Collect, structure, and communicate needs, frustrations, and suggestions to the Product, Tech, and Marketing teams • Optimize existing processes and workflows • Keep documentation, FAQs, and processes up to date • Identify bugs, report them to the relevant teams, and track their resolution • Participate in testing new features before they go into production • Identify opportunities to improve the member experience • Define performance indicators and implement concrete actions • Establish tools and routines for project tracking and ensure successful outcomes • Collaborate with the Product, Tech, Compliance, Marketing, and Impact teams

🎯 Requirements

• Education: BTS, university technical degree (IUT), business school, IAE, or any qualification related to customer relations • Previous experience in customer care or customer service is a strong plus • Strong customer-service mindset • Excellent attention to detail and organizational skills • Strong written communication skills and impeccable spelling and grammar • Analytical curiosity • Ability to manage stress • Professional working proficiency in English • Interest in impact and the environmental transition • Interest in digital tools such as Intercom, Notion, Slack, and Aircall • Interest in AI and automation applied to customer service

🏖️ Benefits

• Remote work possible from home and anywhere in Europe • BSPCE equity warrants • Alan health insurance • Team day every six months • Genuine ownership and responsibility • Learning alongside a team that actively shares its expertise • Opportunities to progress into key responsibilities • An ambitious, demanding, and determined team