Junior Customer Success Analyst

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Grupo IOB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📚 Education

B2B • SaaS • Education

Grupo IOB is a Brazilian provider of cloud-based software, regulatory content, education and consulting focused on accounting, tax and labor compliance for accounting firms and companies. The group offers SaaS products such as electronic invoicing (NF-e, NFC-e, NFS-e, CT-e, MDF-e), tax simulators, payroll and document management, plus AI-driven intelligence to support decision-making and prepare for the Reforma Tributária. IOB also provides scored continuing-education courses for accountants (CRC credits) and telephone/chat consulting on tax, labor and previdenciary matters.

📋 Description

• Be the company's voice to the customer base • Ensure a smooth, consultative, and high-impact customer journey • Increase retention and support the sales team with strategic insight • Build trusted relationships

🎯 Requirements

• Provide consultative support to customers via phone, email, WhatsApp, and other channels • Establish and maintain close relationships with assigned customer accounts • Resolve questions about products and services • Identify cancellation risks and take action to retain customers • Monitor satisfaction metrics, product usage, and account health • Collaborate with internal teams to resolve requests

🏖️ Benefits

• 100% remote work • Health insurance • Dental insurance • IOB benefits card • Childcare allowance • Life insurance • Internet stipend • Profit-sharing (PLR) • Partnerships with educational institutions • Training and development programs • Culture of continuous feedback