Product Manager – Specialist I, Franchise CEx Tech

Job not on LinkedIn

🔥 12 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Boticário

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🏭 Manufacturing

🍽️ Food & Beverage

💄 Beauty

Manufacturing • Food & Beverage • Beauty

Grupo Boticário is a leading Brazilian beauty company founded in 1977 that emphasizes innovation in beauty solutions while promoting love and inclusivity. The company offers a diverse portfolio of beauty products, including skincare, makeup, and wellness items, while also championing entrepreneurship and social impact through its foundation and various initiatives. Grupo Boticário is recognized for its commitment to sustainability, accessibility, and high-quality products, making it one of the largest beauty platforms in Latin America.

📋 Description

• Lead the evolution of the franchisee support ecosystem, aligning the long-term vision with the real pain points of the franchise network • Manage large and complex backlogs, balancing technical debt, operational needs and strategic value deliveries • Manage and influence multiple stakeholders across Operations, Franchises, Business, Engineering, UX and partner squads • Align expectations and dependencies and provide continuous visibility into product progress • Investigate the pain points of franchisees and support operators (N1, N2 and N3), translating insights into efficient Discovery and Delivery • Ensure synergy between the central CRM and satellite/legacy systems • Monitor and report product and operational KPIs, including CSAT, Average Handling Time, Resolution Rate and SLA • Work on a Salesforce CRM platform for case management, omnichannel, routing, generative AI and automation

🎯 Requirements

• Solid prior experience as a Product Manager for digital B2B, B2B2C products or complex CRM/Support platforms • Excellent stakeholder management: ability to negotiate, align expectations, map dependencies and influence executive and operational leadership • Advanced management of large backlogs: ability to prioritize high-volume, conflicting demands using clear frameworks and well-defined criteria (e.g., RICE, value vs. effort, impact on ROI/CSAT) • High flexibility and adaptability: resilience and agility to operate in dynamic environments with scope changes, complex contexts and accelerated growth • Analytical mindset and strong focus on product metrics and operational efficiency • Practical knowledge and hands-on experience with Artificial Intelligence for day-to-day optimization • Previous experience in Retail, Franchises or Consumer Goods (plus) • Familiarity with applying AI (Generative AI/Copilots) and automations to customer service and knowledge bases (plus) • Proficiency and practical experience with the Salesforce platform, understanding its capabilities, basic architecture and customization/integration possibilities (plus)

🏖️ Benefits

• Medical and dental plan • Medication assistance • Health allowance for family members • Free psychotherapy sessions • Telemedicine and second medical opinion • Free flu vaccine • Health and wellness programs • Meal voucher or local restaurant allowance (depending on work model) • Food allowance • Christmas food allowance • Gym and fitness studio plan • Home office allowance (hybrid and remote work models) • Pet health plan • Birthday day off • Up to 40% discount on our products • Employee membership (partnerships and discounts: multi-brand stores, gyms, courses and more) • Travel and accommodation program • Childcare assistance • Child nutrition credit • Babysitter allowance • School supplies allowance • Legal, psychological and social counseling • Support for atypical parents • Extended parental leave (180 days for mothers and 120 days for fathers) • Transportation voucher and parking (hybrid and on-site models) • Life insurance • Support in the event of parents' death • Private pension plan • Payroll-deductible loans