Operations Associate

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GuestReady

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏠 Real Estate

☁️ SaaS

💰 Venture Round - Oporto City Flats on 2020-01

Real Estate • SaaS

GuestReady is a globally leading short-term rental management and hospitality company that provides end-to-end property management services for owners and memorable stays for guests. Founded in 2016, it operates across multiple countries (UK, France, Portugal, Spain, UAE), manages a large portfolio and guest nights, and has developed property management software (RentalReady) alongside direct-booking capabilities. The company focuses on combining hospitality, technology, and operational services to optimize bookings, guest experience, and owner returns.

📋 Description

• Support the UK Market from Brazil • Build and maintain strong, trust-based relationships with guests • Support daily operations across departments including Maintenance and Housekeeping • Manage reservations, guest communication, and day-to-day operational tasks • Use our PMS and internal tools to coordinate information effectively • Ensure smooth processes and consistently high service standards • Solve problems quickly while delivering exceptional guest experiences • Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes

🎯 Requirements

• Fluent in English (spoken and written) • Remote work flexibility - Freelancer contract • Experience in hospitality, tourism, reception, or customer-facing operations • Strong problem-solving mindset and ability to stay calm under pressure • Guest-centric approach with excellent communication skills • Highly organised, detail-oriented, and proactive • Eager to learn and grow in a dynamic environment

🏖️ Benefits

• A fast-paced, collaborative, and supportive team culture • Real opportunities for professional growth and career progression • Multicultural and international exposure • Flat hierarchy where your ideas truly matter • Regular team events and company off-sites • A high-tech, high-growth environment where you can make an impact