Absence Account Representative

Job not on LinkedIn

November 25

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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ComPsych

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

📋 Description

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools. • Use independent judgement and discretion when handling matters related to assigned accounts. • Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business. • Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction. • Serve as trusted advisor to client during implementation and post-implementation • Retain, grow, and expand book of business by identifying opportunities to expand services with additional products. • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence. • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers. • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis. • Work independently as well as foster a positive team environment to best serve our customers.

🎯 Requirements

• Bachelor’s Degree preferred • Experience communicating directly with customers required • Account Management experience a plus • Exposure to benefits administration or HR compliance a plus • Proficiency in Microsoft Office Suite • In-depth knowledge of FMLA compliance a plus • Ability to travel up to 25% of the time

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • medical, dental, vision • 401(k) with match • robust EAP • wellness program • much more