Customer Success Leader – Absence

🕒 April 21

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Responsible for leading, coaching, and developing a team of Account Managers; including setting goals, assessing performance, and driving professional growth • Drive retention and growth across the book of business by proactively managing risk and identifying expansion opportunities • Act as a leader sponsor in customer consultations, finalist meetings, and internal discussions • Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments • Identify and implement process improvements that enhance service delivery, partner experience, and team efficiency • Partner cross-functionally with Operations, Compliance, Product, and Sales to resolve issues and advance program goals • Develop methods for improving customer success operational effectiveness and contribute to strategic planning • Travel as needed to support partner and customer engagements, including mandatory kickoff events and other key business initiatives • Perform other duties as assigned

🎯 Requirements

• 5+ years’ demonstrated experience managing or mentoring a team in customer support and relationship management • Bachelor’s degree required; advanced degree a plus • Partnership management experience preferred • Experience in absence management, employee benefits, or a related HR services field a plus • Excellent communication, presentation, and relationship management skills • Strong critical thinking, organizational skills, and attention to detail • Ability to manage competing priorities across team leadership and personal relationship ownership • Willingness and ability to travel as needed for partner and customer engagements

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program • and much more