Enterprise Customer Success Manager

Job not on LinkedIn

🕒 April 17

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rewind

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🔐 Security

SaaS • Security

Rewind is a SaaS company that provides automated backup and recovery solutions for cloud and SaaS applications. It protects business-critical data across ecommerce platforms (Shopify, BigCommerce), developer tools (GitHub, Bitbucket, Azure DevOps), productivity and collaboration apps (Jira, Confluence, Trello, Miro, monday. com), and accounting/marketing systems (QuickBooks Online, Klaviyo, Mailchimp). Rewind offers daily incremental backups, granular self-serve restores, cloud sync options, and enterprise-grade compliance and security (SOC 2 Type II, ISO 27001, GDPR, HIPAA) to help organizations maintain business continuity, meet audit requirements, and recover quickly from data loss or corruption.

📋 Description

• Manage relationships with a portfolio of enterprise and upper-mid market customers, serving as their primary strategic partner at Rewind • Guide customers through pre and post sale testing, implementation, adoption, and ongoing success planning to ensure they achieve value from Rewind’s platform • Conduct regular business reviews, success planning sessions, and executive check-ins with key stakeholders. • Develop and own strategies to improve customer health, long-term retention and customer satisfaction • Partner with Account Managers to identify cross-sell opportunities across Rewind’s other supported integrations (ex. expanding from Jira to GitHub coverage) • Act as the voice of the customer internally, sharing insights that help shape product priorities and improvements. • Partner closely with Sales during handoffs and expansion opportunities to ensure a seamless customer experience. • Collaborate with Product and Engineering teams to surface feedback and influence roadmap discussions. • Work with Marketing and Support teams to develop resources that help customers adopt and succeed with Rewind. • Design and implement the foundational customer success playbook, including onboarding frameworks, engagement models, and lifecycle strategies • Define what great customer success looks like at Rewind by establishing processes, success metrics, and best practices • Build repeatable approaches for enterprise onboarding, value realization, and account health monitoring • Identify tools, systems, and workflows needed to support a scalable CS organization

🎯 Requirements

• 4+ years of experience in Customer Success, Implementation, Account Management, or a related role within a B2B SaaS environment • A builder’s mindset with the ability to create structure, processes, and playbooks from the ground up with minimal oversight • Strong agentic fluency • Experience managing a renewable book of business in a SaaS company • Proven ability to manage enterprise accounts with multiple stakeholders • Excellent relationship-building skills, with the ability to engage both operational and executive audiences • A data-informed approach to managing customer health, retention, and growth • Ability to collaborate cross-functionally with Sales, Product, Engineering, and Marketing teams • A proactive, ownership-driven mindset with strong accountability and follow-through

🏖️ Benefits

• Flexible work hours • Employee stock options • Health benefits • 3 weeks vacation • 7 life leave days • 2 Level Up days for professional development • 1 volunteer day • Summer Fridays and office closed during the holiday break in December • Paid parental leave • $2000/year wellness/home office allowance • $5000/year professional development allowance