CRM Performance Manager

🕒 April 15

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trader Interactive

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🤝 B2B

💰 Secondary Market on 2021-05

eCommerce • B2B • Marketing

Trader Interactive is a leading provider of digital offerings, specializing in online advertising and marketing services for the powersports, recreational vehicle, commercial truck, and equipment segments. The company operates a diverse portfolio of brands that collectively reach millions of unique visitors each month, helping dealers manage their inventory, generate leads, and enhance their online presence. With proprietary tools like TraderTraxx for inventory management and market research, Trader Interactive strives to support its customers and dealers effectively while fostering a strong team culture.

📋 Description

• Manage a defined portfolio of CRM customers across varying revenue tiers • Develop strategic account plans to drive engagement, performance improvement, retention and expansion • Conduct recurring business reviews focused on measurable ROI and performance outcomes • Drive CRM adoption, best-practice usage and workflow optimization • Deliver training, upskilling sessions, and enablement programs for decision makers and frontline users • Benchmark customer performance against internal and market data; provide actionable insights • Own gross retention and net revenue retention within your portfolio • Identify upsell opportunities within the CRM product suite • Partner with Sales to expand footprint and grow multi-product adoption • Capture and track competitive intelligence and market trends • Identify opportunities to introduce adjacent Trader Interactive products through referrals and cross-functional collaboration

🎯 Requirements

• 5+ years of experience in SaaS Customer Success, Account Management or CRM consulting • Demonstrated ability to drive retention and expansion revenue • Strong executive presence and ability to influence decision makers • Experience delivering training and performance optimization programs • Data-driven mindset with ability to interpret KPIs and performance metrics • Strong commercial acumen and revenue ownership experience • Experience in automotive, powersports, RV, marine or dealership-focused SaaS is preferred • Experience with CRM systems and workflow automation is preferred • Familiarity with benchmarking frameworks and performance analytics is preferred • Background in consultative selling or revenue operations is preferred

🏖️ Benefits

• An inclusive and supportive work environment • Plenty of flexible leave options • Up to 31 days of paid time off in your first year • Continuing education with access to LinkedIn Learning • A full benefits package including medical, dental & vision • 401K with company match • Wellness program