Global Provider Relations Specialist

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Exercises independent judgment to identify, recruit and contract potential providers for ComPsych’s mental health, legal, financial and well-being coaching networks. • Implements a range of sourcing strategies, both traditional and creative, to identify and engage active and passive providers, ensuring a robust pipeline for ComPsych’s provider networks. • Establishes and maintains relationships with provider groups as well as individual providers to ensure clients have access to strong local networks. • Negotiates provider rates in accordance with ComPsych’s established guidelines and procedures in order to finalize contracts. • Serves as the primary point of contact for contracted providers, handling escalations, answering operational questions, and ensuring provider satisfaction and service quality. • Facilitates the overall billing process with providers, including analysis and resolution of any billing or payment disputes. • Conducts necessary research and responds to provider inquiries in a timely and thorough manner. • Processes and responds to client complaints related to the global provider network. • Contributes to the continuous improvement of provider recruitment and contracting processes as well as department workflows. • Updates and manages provider information in our database to ensure accuracy. • Strictly adheres to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada).

🎯 Requirements

• Bachelor’s degree or equivalent higher education qualification from a recognized institution required. • Minimum of 2 years of professional experience in business; 3–4 years preferred. • Experience in healthcare, clinical services, insurance, employee benefits or other health-related fields is preferred. • Strong customer service and follow-up skills. • Experience with reporting, data analysis and using insights to make decisions and provide informed recommendations. • Proven ability to be creative and to solve problems effectively. • Excellent verbal and written communication skills. • Ability to meet daily production targets and manage multiple tasks effectively. • Self-motivated, proactive and able to work independently. • Proficiency in Microsoft Office suite and customer information systems required. • Professional bilingual proficiency in English and French required. • Experience working in multicultural or international environments is preferred. • High level of professionalism, integrity and cultural sensitivity.

🏖️ Benefits

• Statutory paid leave and public holidays • Employer-covered health and social insurance contributions (where applicable) • Employee wellness programs • Access to Employee Assistance Programs (EAP)