Guidance Consultant

🕒 July 17

🇿🇦 South Africa – Remote

💵 R250k - R320k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Provide telephone and chat-based support through in-depth clinical assessments and referrals to therapists, counselors, and wellness resources. • Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies. • Adhere to departmental protocols, industry best practices, and client requirements. • Provide culturally competent, inclusive, and respectful services to diverse individuals. • Exercise clinical judgment, critical thinking, and problem-solving to resolve concerns and facilitate appropriate support. • Inform clients about available resources, eligibility criteria, and program services. • Maintain accurate and current documentation of client interactions in the internal database system. • Stay informed about behavioral health trends, resources, and best practices. • Collaborate with internal and external stakeholders to ensure continuity of care and alignment with client expectations. • Adhere to medical confidentiality and applicable data protection regulations. • Perform additional duties as assigned.

🎯 Requirements

• A Master’s degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related behavioral health field, issued by a recognized institution, is required. • Where applicable, a Bachelor’s degree issued by a recognized institution combined with relevant post-graduate experience may be considered equivalent. • Must meet all education and experience requirements for professional practice eligibility and/or licensure or registration with the relevant regulatory authority, where required by law or regulation. • Eligibility for professional practice and/or registration in the country of residence, in accordance with applicable national regulations. • Proficiency in the Microsoft Office Suite and client information systems is required. • Professional working proficiency in English is required. • Additional language proficiency in Afrikaans, Swati, Xhosa, or Zulu is highly preferred. • Recognized credentials or certifications in health or wellness coaching are preferred. • Work experience in multicultural or international environments is preferred. • Ability to provide client-centered support, demonstrating empathy, active listening, and coaching skills. • Sound clinical judgment and ability to manage high-risk or crisis situations. • Excellent communication skills and strong service orientation. • Ability to exercise critical thinking and multitask effectively in fast-paced environments. • High level of professionalism, integrity, and cultural sensitivity. • Ability to handle sensitive information with discretion and maintain confidentiality. • Stable and reliable high-speed internet connection and distraction-free workspace required. • Ability to appear on camera during training sessions, meetings, and/or work-related events. • Must be able to sit or stand at a desk for extended periods while working on a computer.

🏖️ Benefits

• Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP) • Full benefits package for full-time employees in accordance with local labor laws