Guidance Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 R250k - R320k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources. • Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change. • Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service. • Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs. • Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience. • Inform clients—in a professional and empathetic manner—about available resources, eligibility criteria, and the services offered by the program. • Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system. • Stay informed about emerging trends, resources, and best practices in the field of behavioral health to continuously enhance service delivery. • Collaborate with internal and external stakeholders to ensure continuity of care and alignment with specific client service expectations. • Strictly adhere to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada).

🎯 Requirements

• A Master’s degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related behavioral health field, issued by a recognized institution, is required. • Professional working proficiency in English required and an additional language proficiency in the following areas highly preferred (Afrikaans, Swati, Xhosa, Zulu) • Proficiency in the Microsoft Office Suite and client information systems is required. • Recognized credentials or certifications in health or wellness coaching are preferred. • Work experience in multicultural or international environments is preferred. • Ability to provide client-centered support, demonstrating high levels of empathy, active listening, and coaching skills. • Sound clinical judgment and the ability to manage high-risk or crisis situations. • Excellent communication skills, with a strong service orientation. • Ability to exercise critical thinking and multitask effectively in fast-paced environments. • High level of professionalism, integrity, and cultural sensitivity. • Ability to handle sensitive information with discretion and maintain confidentiality. • Responsiveness, dynamism, and a positive, professional attitude, coupled with proven skills in multitasking and critical thinking for handling crisis or high-risk situations.

🏖️ Benefits

• Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP)