Senior Manager, Absence Partner Operations

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Serve as the senior operational leader for ComPsych's largest partner relationships, ensuring alignment between client expectations and operational execution. • Build and maintain trusted relationships with partner stakeholders, acting as the primary point of escalation and strategic consultation. • Lead business reviews, performance discussions, and operational planning sessions with partners. • Identify opportunities to strengthen partnerships, improve service delivery, and drive mutual business value. • Provide strategic leadership and oversight for call center and claims operations, ensuring consistent achievement of service, quality, productivity, and compliance objectives. • Establish clear performance expectations, accountability standards, and operational goals across all teams. • Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to drive informed decision-making. • Analyze performance data, customer trends, and operational insights to identify improvement opportunities, recommend enhancements, and implement solutions that increase efficiency, effectiveness, and service quality. • Drive a culture of continuous improvement by identifying process optimization opportunities, reducing operational inefficiencies, and enhancing the customer experience. • Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

🎯 Requirements

• Minimum of five (5) years of progressive experience in absence management, leave administration, disability management, benefits administration, or a related operational field. • Minimum of three (3) years of leadership experience with direct responsibility for managing leaders, supervisors, or managers. • Demonstrated success leading call center, claims, or service operations, including accountability for service-level agreements (SLAs), quality metrics, productivity, and team performance. • Experience managing large, strategic client, partner, or vendor relationships in a customer-facing capacity. • Post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field, or an equivalent combination of education and experience. • Strong knowledge of leave and disability management practices, including applicable employment, disability, accommodation, and leave-of-absence legislation. • Experience with U.S. regulations, including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and state leave laws, is strongly preferred. • Demonstrated project management and cross-functional leadership experience within a complex, matrixed organization. • Excellent written, verbal, presentation, and stakeholder management skills, with the ability to communicate effectively with clients, clinicians, employees, and senior leaders. • Experience with absence management, disability management, or claims administration platforms; familiarity with contact center technology, workforce management systems, and reporting tools preferred. • Experience working in a multi-client, consulting, healthcare, benefits administration, or professional services environment preferred. • Demonstrated curiosity and comfort with artificial intelligence (AI) and emerging technologies; experience leveraging AI to improve operational workflows, decision-making, process design, or team productivity is strongly preferred. • Strong analytical, problem-solving, and decision-making skills with the ability to manage multiple priorities and deliver results in a fast-paced environment. • Ability to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable laws.

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • medical, dental, vision • 401(k) with match • robust EAP • wellness program